Shipping policy

FREIGHT CHARGES & RETURNS

FREIGHT FREE! *

Any online orders over $100, and under 5kg actual or cubic weight, will have the option to be delivered FREIGHT FREE within Mainland Australia (including Tasmania). This will be calculated and displayed at the checkout upon entering your delivery address.

COURIER + PRIORITY PROCESSING

We also offer a Priority Service. If you choose to pay for Priority Service, we prioritise your order and endeavour to have it picked and despatched on the next available courier pickup relevant to your location. The courier service is our fastest service to your location. Once despatched, standard courier delivery timeframes to your area will apply.

All Other Orders Within Australia*

Fishing and Outdoor World uses a range of couriers but uses PacknSend, Star Track and Australia post as its primary carriers. Shipping & Handling charges are as follows:

Up to 5kg actual or cubic weight - $20
All Rods Under 9FT Including 2pc up to 12FT - $60
Orders over 5kg actual or cubic weight (bulky or unusual packages or multiple bulky items), and orders containing multiple fishing rods, or 1-piece rods over 7' length - You will be contacted by Fishing and Outdoor World staff for a freight quote on your order.
Orders over 25kg actual or cubic weight -You will be contacted by Fishing and Outdoor World staff for a freight quote on your order.

We use a number of carriers to get your goods to you, with the main carriers used being PacknSend, Star Track Express & Australia Post. We always try to use the carrier that offers the quickest, most reliable service for the goods being carried, and the area being delivered to. If you would like to request us to use a specific carrier, please contact us when ordering.

Our couriers deliver all over Australia however some more remote areas are covered using Australia Post or Australia Post Contractors. These areas are known as 'On-Forwarding Areas'. If you are in an 'On-Forwarding Area', your parcel will go to the nearest courier depo within their network and then be passed onto Australia Post for the final leg of the journey. Australia Post have much more strict guidelines to parcel sizes than some couriers, and parcels over 1.2m in most areas will not be carried by Australia Post. If you live in an 'On-Forwarding area' and plan to purchase an item that will be longer than 1.2m, please contact us to discuss freight options so we can arrange to get your parcel to you as quickly and efficiently as possible.

Please note that under no circumstances does Fishing and Outdoor World give our couriers Authority To Leave (ATL) for parcels. If a parcel is being shipped to a residential or business address and does not fit inside a standard mail box (for Aus Post shipments), it must be signed for on delivery. This is a security measure to minimise any risk of your parcel being lost or stolen.
It is advised that you choose a delivery address where someone is available to sign for/take delivery of your parcel.

*External territories such as Cocos-Keeling Islands, Christmas Island, Norfolk Island etc. have separate freight rates to those stated above. Please contact us for a freight quote if required.

INTERNATIONAL ORDERS

Fishing and Outdoor World is unable to ship internationally at this time, however orders can be placed from overseas for delivery to an Australian address

EXCLUSION of delivery on some items

All products displayed on Fishingandoutdoorworld.com.au are available for sale within Australia. However, some specific products, or product ranges are not abled to be delivered for various reasons. All items unavailable for delivery are abled to be purchased online and collected instore. If you have any questions about products being delivered, please contact us. Some items not available for standard delivery are:

Yeti – INSTORE COLLECTION ONLY
Firearms – Please call to arrange delivery
Ammunition – Please call to arrange delivery
Large and oversized items – Please call to arrange delivery