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FREE SHIPPING ON ORDERS OVER $100*
FREE SHIPPING ON ORDERS OVER $100*

Refund policy

RETURNS & EXCHANGES

COVID-19 Restrictions

In the event of Covid-19 restrictions, we may need to temporarily close our store and in-store shopping may not be available. To ensure you can shop with confidence we have extended our “change of mind” returns period to 28 days after stores reopen. We will honour late returns and exchanges.

For all further information on our return policy, please see below.

 

Fishing and outdoor world’s RETURN POLICY

All goods purchased from Fishing and Outdoor World come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If an item you have purchased from Fishing and Outdoor World does not meet your satisfaction or is faulty you may return the item to our store for assessment. Qualified staff or the manufacturer of the item will assess the item and recommend if the item should be repaired, replaced or you are refunded for the item. Items that have major flaws may be replaced or refunded, whereas, items with minor flaws may be repaired.

You are required to provide proof of purchase from our store (Fishing and Outdoor World) and this can be a store receipt, online tax invoice, credit card or bank transaction/statement that satisfies us of proof of purchase.  Any refund will be provided via the same method of payment as the original purchase.

We aspire to have our customers satisfied with their purchases and experience good interactions in the event of returning or exchanging items. In addition, we have set out below our “change of mind” policy to advise you of your rights under Australian Consumer Law. It is recommended you read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Sometimes we change our mind with an item we have purchased. If you want to return an item that you have purchased from Fishing and Outdoor World because you have changed your mind, we will offer you a refund in the form of store credit provided that:

  • The item is returned within 31 days from the purchase date. After this period, you may not be entitled to a refund or exchange.
  • The original Fishing and Outdoor World receipt, online tax invoice or other adequate proof of purchase is produced when returning the item.
  • The item has not been used or damaged in any way including that:
    • It is in the original packaging, including any accessories and instruction manuals; and
    • It is unworn, unopened, unused and in its original condition.
  • The item is not one of the goods listed below as a good for which a change of mind return is not available.

All Change of Mind refunds are issued at the discretion of Fishing and Outdoor World.  We reserve the right to refuse a refund for a Change of Mind request if it does not comply with these conditions.

 

GOODS ON WHICH A CHANGE OF MIND RETURN IS NOT AVAILABLE

Fishing and Outdoor World will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

  • Sleeping bags
  • DVDs
  • GPS and electronic navigation devices
  • All personal protective equipment
  • Harnesses
  • Ropes and cords
  • Personal flotation devices
  • Airbeds
  • Underwear
  • Swimwear
  • Perishable goods
  • Special customer orders
  • Clearance items
  • Snorkel masks
  • Gift Cards
  • Online Only orders or goods which are marked as “Online Only” or “Special Order”

 

HOW TO RETURN GOODS PURCHASED IN STORE

Return or exchange your purchase at Fishing and Outdoor World. Please refer to our refund policy for full terms and conditions.

 

HOW TO RETURN GOODS ORDERED ONLINE

Return or exchange your online purchase free of charge at our Fishing and Outdoor World store. Please refer to our refund policy for full terms and conditions.

For a 'change of mind' return or exchange, the delivery fee is non - refundable.

 

RETURNING GOODS BY POST

Please contact us via phone on 08 89816398 (Local call cost within Australia) and we will assist with the product return via Australia Post or courier service. Refunds associated with product returns occur once the product has been received from the Australia Post or courier service and assessed in-line with Fishing and Outdoor World Returns Policy.

Fishing and Outdoor World is not responsible for any postage costs associated with returned goods, except in cases where the items have been recalled or you are entitled to a remedy under the Australian Consumer Law.

We recommend that you obtain proof of postage to track your return as Fishing and Outdoor World cannot accept responsibility for items lost in transit.  Please contact your delivery provider to locate your parcel.